Because each Ballsy Logos order is custom-made, personalized golf balls are not eligible for standard returns or exchanges. We want every order to be correct, so customers receive an artwork proof for review and approval before printing begins.
Artwork Approval
Customers are responsible for reviewing the artwork proof carefully, including spelling, colors, logo placement and other design details.
Production begins only after the customer approves the proof. Ballsy Logos is not responsible for errors contained in customer-approved artwork.
Digital proofs are visual representations. Minor differences in color, size or placement may occur because of screen settings, the curved printing surface and the golf ball’s dimples.
Cancellations
Orders may be changed or canceled before the artwork proof is approved.
Once the proof has been approved and production has begun, the order cannot be canceled, changed or refunded.
Any special-order golf balls purchased specifically for a customer may be nonrefundable once they have been ordered from the supplier.
Printing Errors or Defective Orders
If Ballsy Logos makes a printing error or the finished product is defective, please contact us within five business days of receiving your order.
Include your order number, a description of the issue and clear photographs showing the affected golf balls. After reviewing the issue, we may reprint, replace or refund the affected portion of the order.
Normal variations caused by golf ball dimples, curved surfaces or minor color differences are not considered printing defects.
Customer-Supplied Golf Balls
Customers may provide golf balls for printing. Golf balls should be new, clean and suitable for UV printing.
Ballsy Logos will handle customer-supplied golf balls carefully; however, printing results can vary by brand, cover material, finish and condition. Ballsy Logos is not responsible for manufacturer defects, preexisting damage or differences in how certain golf ball covers accept ink.
If a customer-supplied ball is damaged because of an error made by Ballsy Logos during production, our responsibility is limited to the reasonable replacement value of the affected golf ball.
Incorrect Customer Information
Ballsy Logos is not responsible for errors resulting from incorrect artwork, spelling, quantities, contact information or other details submitted or approved by the customer.
Customers are responsible for confirming that they have permission to use all submitted logos, trademarks, photographs and artwork.
Refund Processing
Approved refunds will be issued to the original payment method. Processing times vary depending on the bank or payment provider.
Contact Us
Questions about an order or this policy may be directed to:
Ballsy Logos
3620 35th Avenue, Unit 3
Evans, CO 80620
720-839-6751
[email protected]